In the dynamic world of car dealer news and motor trade news, the Independent Motor Dealers Association (IMDA) is joyfully marking a milestone with 1,000 members. Yet, according to Chairman Umesh Samani, it's not merely about the numbers. Despite six years passing, the challenges faced by independent dealers remain familiar, but the IMDA's evolution in tackling these issues is noteworthy.

Since its inception in 2017, the association has blossomed into an invaluable resource. Boasting a constellation of over 50 partners, it now provides an array of products and services. Remarkably, this includes complimentary legal advice, steadfast DVLA support, and a freshly established aftersales group. Noteworthy is how these offerings enrich small-scale dealers with advantages typically reserved for larger conglomerates.

Umesh Samani, captured above, shares with Car Dealer, "Numbers have never been our focus. It's about uniting kindred dealers who share trust."

He elaborates, "Our aim is to showcase the crème de la crème of the industry. Used car dealers often get unfairly judged, yet most of us strive to excel. We care for our customers, offer quality vehicles, yet we're all tarnished by the same brush."

The IMDA badge isn't just a symbol; it's a promise of a reliable dealer. Customers scouting the IMDA logo can rest assured that a dependable dealer awaits. Umesh reflects on instances where patrons stumbled upon the IMDA's website to verify dealer memberships or codes of conduct.

Although the IMDA downplays numbers, their commitment to aiding independent dealers remains steadfast. Each new service introduced is conceived with the intent to bolster small dealers. For instance, the pivotal DVLA support has liberated countless independent dealers from hours of agonising phone queues.

Umesh 's enthusiasm is palpable, "We've managed direct communication with the DVLA, a colossal help. Gaining access to DVLA was akin to breaking through a barrier."

He continues, "Our dealers can now contact us directly if they encounter issues. We're extending our hand to assist the broader dealer network, the independent underdogs who are in need of support."

Many independent dealers find themselves isolated, without a platform to share grievances. Umesh addresses this isolation, especially concerning FCA queries and legislation. While progress is evident, he ponders, "How do we reach the 12,000 or 14,000 independent dealers? How do we make them aware of our existence?"

An innovative aftersales network has been added, a lifeline for dealers when vehicle glitches occur afar. Umesh explains the ease of reaching out, "Our interactive map aids me. I punch in the postcode and voilà—I know who's there."

He adds, "A swift call to them, 'Could you assist Mr. Smith?' It's a win-win situation for me and the customer. Swift resolutions, no rip-offs."

So, where next for the IMDA? Samani's focus isn't on quantity, but quality. "We're not here to judge every dealer, but to connect the finest, fostering conversations among kindred spirits."

Samani reflects, "Initially, dealers hesitated to communicate, fearing competition. In reality, we can uplift one another."

In the ever-evolving realm of car dealer news and motor trade news, the IMDA's emphasis on unity, quality, and support shines like a beacon, guiding independent dealers towards brighter horizons.

Original Article: [cardealermagazine.co.uk]