What Happens If I Want To Cancel

This is a question that a lot of providers try and shy away from! After all who wants to be thinking about cancelling even before you've got started!

Although we don't get too many dealers cancelling, when we do it's important to know what needs to be done.

1. Cancellation Period:

As you are aware we are not big fans of cumbersome contracts that tie you in unnecessarily. We signed up for loads of these when we were retailing and invariably they were for a reason!

We only want dealers using AutoEngage that genuinely get value from it, not because they have a contract that tells them they have to use it.

We run on a 30 Day rolling contract and you are free to cancel up to the day before the 30 day rolling contract renews.

To cancel you simply need to email us on [email protected], text us or use the web chat via our website or the dashboard.

2. What Happens Afterwards

When an account is cancelled we automatically keep the account live for the next 6 months. The reason being is that you will get customers that will reply to previous messaging at any point and at any time.

We regularly see replies to messages that were sent 5 months previously! and usually they are a reply saying that they are now ready to change their vehicle....

if you do decide to cancel you then have 2 options moving forward:

i. You cancel the outbound part of your AutoEngage product, however retain the inbound part for a nominal £100 per month. This allows you to still make use of all of the chat bots and inbound lead management services plus it also then allows you to reply to any of the replies that WILl come in from previous messaging.

ii. You cancel completely and we will then advise you of any communications that need your input for 6 months after your cancellation.

After 6 months of inactivity has passed all dealer accounts and their content is deleted.

We believe that being Fair is the name of the game and will always operate with our dealer's best interests.