Introduction:

In a previous post we looked at the importance of responding to Google Reviews regardless of whether they are good or bad...

Sometimes though it isn't always easy to come up with the right thing to say, or you maybe concentrating on something else and do not have the brain power to even contemplate a reply.

If that's the case and you find yourself on the end of a negative review, here are 20 non offensive or spammy replies that you can copy and paste and use within your replies:

1. Thank you for taking the time to leave a review. We're sorry to hear that you had a negative experience with our dealership, and we'd like to address your concerns.

2. We're sorry that your experience with us wasn't up to our usual standards. We'd appreciate the opportunity to discuss what went wrong and make it right.

3. We take all feedback seriously, and we're sorry to hear that you had a negative experience. We'd love to learn more about your visit so we can improve our services.

4. We're sorry that you had a negative experience. Please reach out to us directly so we can work to make things right.

5. We apologise for any inconvenience or frustration you experienced during your visit to our dealership. We strive to provide excellent service, and we'd like to make things right.

6. We're sorry that you didn't have a positive experience with us. We appreciate your feedback and will take your comments into consideration as we continue to improve our dealership.

7. We apologise for any misunderstanding or miscommunication that may have occurred during your visit. Please reach out to us so we can address your concerns directly.

8. We're sorry to hear that you didn't have a great experience. We'd love to discuss your concerns with you and find a way to make things right.

9. We're sorry that you had a negative experience. We take all feedback seriously, and we'd like to work with you to make sure that your concerns are addressed.

10. We're disappointed to hear that your visit to our dealership didn't meet your expectations. We'd appreciate the opportunity to discuss what happened and find a way to make things right.

11. We apologize for any inconvenience or frustration you experienced during your visit. Please know that we take all feedback seriously and will work to make improvements based on your comments.

12. We're sorry that you had a negative experience with us. We value your feedback and will use it to improve our services.

13. We apologise for any issues or concerns you had during your visit to our dealership. We'd like to work with you to find a resolution that meets your needs.

14. We're sorry that your experience with us fell short of your expectations. We appreciate your feedback and will use it to make improvements to our services.

15. We apologise for any negative experience you had during your visit to our dealership. We'd like to discuss your concerns and find a way to make things right.

16. We're sorry to hear that you didn't have a great experience with us. Please reach out to us so we can discuss your concerns and work to make things right.

17. We apologise for any frustration or inconvenience you experienced during your visit. We'd appreciate the opportunity to discuss your concerns and find a solution that meets your needs.

18. We're sorry that you had a negative experience with us. We take all feedback seriously and would like to work with you to address your concerns.

19. We apologize for any issues or concerns you experienced during your visit. Please know that we value your feedback and will work to make improvements to our services.

20. We're sorry that your visit to our dealership didn't meet your expectations. We'd like to work with you to find a solution that meets your needs and improves your overall experience with us.

You can use the above review replies as the basis for your own replies. Don't forget to add keywords into the replies that will help with your Google rankings!